Sara Cain

Sara Cain

Compliance Manager

I’m proud to be part of the variable team, with my primary focus on compliance across our entire automotive group. I have been with Cable Dahmer since 2017, and during that time I’ve developed a deep passion for supporting the growth and development of our staff. My role allows me to ensure that every step of the way, we provide an excellent customer experience while also maintaining the highest standards of compliance to protect our customers, our team, and our dealerships.

Beyond meeting requirements, I’m committed to making our processes smoother, more efficient, and smarter, so they work seamlessly for both our employees and our customers. I believe in aligning every procedure with our company’s mission and core values, ensuring that the way we operate not only protects our reputation but also builds trust in every interaction. My work is driven by the belief that operational excellence and a strong, values-based culture go hand in hand.

What are the biggest areas of compliance risk in our operations today?

Some of the biggest compliance risks I see today are inconsistent documentation, rushed processes, and a lack of follow-through with customers. Often, a small issue with a customer that is left unresolved can cause major issues down the road when combined with a lack of transparency or clarity.  

How do we proactively train staff and managers to stay compliant, not reactively fix issues?

Compliance needs to feel like part of the workflow and process, not an afterthought. By providing weekly training to all staff on compliance-related issues, utilizing checklists, and integrating compliance-related subjects into onboarding. In addition, our annual online training provides great information and tools that we need to make top priority for all new hires to understand the guidelines.

How do we make compliance a culture- not a constraint?

We make compliance a culture by embedding it into everything we do- not as rules we have to follow, but a mindset leaning into our process loyal culture. When team members understand the "why" behind the process and see how it protects customers, our team, and the store, it becomes second nature. I also believe in addition to the daily cadence of accountability with compliance, we also need to celebrate the wins and correct behaviors in the moment that are not in line with our standards or practices.