Faisal Ikram
Faisal Ikram
Managing Partner at Centurion
Faisal Ikram oversees operations at Centurion Dealer Services, a wholly owned subsidiary of Cable Dahmer Automotive Group, specializing in vehicle protection products, F&I and Fixed Operations solutions for dealerships. With a deep background in automotive operations and strategic growth, Faisal brings a results-oriented, dealer-centric approach to the organization. He is dedicated to delivering innovative products, efficient processes, and long-term value to both dealers and their customers.
How do you bring core values into your role?
Integrity is at the heart of everything we do at Centurion. Integrity guides every decision we make, especially when adjudicating claims. It’s not just about meeting standards; it’s about setting the tone for how we serve our customers and support our dealer partners. We strive to lead by example, ensuring that fairness, transparency, and accountability are built into every part of the process. When we hold ourselves to that level of integrity, we strengthen both our culture and our reputation.
What would world-class warranty management look like in our group?
World-class warranty management in our group means delivering fast, fair, and consistent decisions that protect our brand, support our dealers, and build trust with every customer interaction. It’s a seamless system where products are priced fairly, claims are adjudicated with integrity, data drives smarter decisions, and consistent communication across all departments we touch is proactive and transparent. By aligning warranty practices with operational KPIs, training, and dealer accountability, we reduce friction, control losses, and turn every claim into a retention opportunity.
How do we track and report warranty performance across rooftops?
Our 2026 goal is to fully leverage our BI (Business Intelligence) tool to track and standardize key service advisor performance metrics and warranty loss experience across all rooftops. This includes monitoring incomplete claim submissions, pre-authorization usage, Repair Order accuracy, claim cycle times, denial trends, and CSI scores related to warranty repairs. By combining performance insights with loss experience reporting at the rooftop level, we’ll drive operational accountability, reduce unnecessary exposure, and strengthen the overall profitability and consistency of our warranty program.
